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Privacy Policy

Learn how Flex 365 Storage LLC collects, uses, shares, and protects personal information across our website and customer communications.

These pages explain how Flex 365 Storage LLC handles customer information, service terms, deletion requests, and digital service notices.
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Privacy Policy

Last Updated: April 25, 2026

This Privacy Policy explains how Flex 365 Storage LLC collects, uses, stores, and shares personal information when you visit our website, submit an inquiry, call, text, or otherwise interact with us.

1. Information We Collect

We may collect:

  • Contact details such as your name, phone number, email address, and company name when you submit forms or contact us
  • Inquiry details such as preferred location, storage needs, move timing, and other information you choose to share
  • Website usage data such as device type, browser, IP address, pages visited, referring source, and general analytics information
  • Payment-related information if you make a payment through an approved payment provider
  • Communication records when you email, call, or text our team

2. How We Use Information

We use personal information to:

  • Respond to inquiries and service requests
  • Recommend storage options, pricing, locations, and next steps
  • Process reservations, rentals, payments, and account support when applicable
  • Improve site performance, service quality, and customer communication
  • Maintain security, prevent fraud, and enforce our terms and facility rules
  • Comply with legal, tax, accounting, and recordkeeping obligations

3. How We Share Information

We do not sell your personal information. We may share information with:

  • Service providers that help us operate the website, forms, analytics, communications, payments, or customer support
  • Professional advisors such as lawyers, accountants, insurers, or auditors when reasonably necessary
  • Government authorities, courts, or law enforcement when required by law or to protect our rights, customers, staff, or property
  • A buyer or successor if our business is reorganized, merged, sold, or transferred

4. Cookies and Tracking

We may use cookies, analytics tags, and similar technologies to remember preferences, understand site usage, and improve performance. You can control cookies through your browser settings, though some features may not work as expected if they are disabled.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure, so we cannot guarantee absolute security.

6. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including customer service, account management, legal compliance, fraud prevention, dispute resolution, and business recordkeeping.

7. Your Privacy Choices

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also ask us to stop using certain information for future marketing communications.

To request deletion, visit Data Deletion Request or contact us directly.

8. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children through this site.

9. Third-Party Services and Links

Our site may contain links to third-party sites or use third-party tools such as embedded maps, payment processors, analytics providers, or communication platforms. Those third parties have their own terms and privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version becomes effective when posted on this page.

11. Jurisdiction

This Privacy Policy is governed by the laws of Puerto Rico and applicable United States law.

12. Contact Us

If you have questions or requests about this Privacy Policy, contact Flex 365 Storage LLC: